 | Terms and Conditions
MAKING A RESERVATION:
Please contact one of our agents for assistance by calling (800) 621-TOUR (8687) or visit www.romtour.com
DEPOSIT REQUIRED:
$450.00 non-refundable (check or money order) deposit per person is due at the time of confirmation
FULL PAYMENT:
Due 30 days prior to departure from USA. Payments made within 18 days of departure must be in the form of a certified check or credit card. When prices are quoted in €uros, the payments are made in USD considering the exchange rate USD vs. €uro on the day of the final payment. If the exchange rate changes, there are no adjustments given.
FEES:
All bookings are subject to a $45 fee per total booking. Bookings received 15 days or less prior to departure may include $100.00 last-minute booking fee and overnight shipping fee for vouchers.
CREDIT CARDS:
We accept Visa, MC, and Discover. Credit card charges will only be processed upon submission of a completed Credit Card Authorization Form. Third-party credit cards are not acceptable.
RETURNED CHECKS:
$40 fee and the face value of the returned check payable by certified check, money order or credit card. All future payments must be made as certified check, money order or credit card.
CHANGES AFTER CONFIRMATION/DEPOSIT:
First change is free, thereafter $65 per revision per booking, plus any expenses imposed by suppliers. Amending the date of travel constitutes a cancellation and rebooking and will be subject to any cancellation fees imposed by suppliers.
LAST-MINUTE RESERVATIONS:
Bookings received 15 days or less prior to departure will include a $50 last-minute booking fee and overnight shipping fee for vouchers. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply thereafter. Payment of late bookings is accepted only by credit cards.
PASSENGER NAME:
Passengers are responsible to ensure that the names printed on the invoice exactly match their passport names. Quest Tours & Adventures will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised immediately to the booking agent.
DOCUMENTS:
Will be mailed “Priority Mail” approximately 14 days prior, provided that full payment (cleared check or approved credit card) is received at least 21 days prior. For shipping by 2nd Day Air, a $18 fee will apply; for Next Day Air, a $25 fee will apply. Should final payment be received fewer than 30 days prior, an additional $18 for 2nd Day Air must be added to your final payment. This amount must be paid in full before documents can be released.
AMENDMENTS AFTER DEPARTURE:
The cost of any changes or additions will be at the local rate at the time of the amendment, not per the Quest Tours & Adventures prices, and must be borne by the passenger, on the spot.
HOTEL and ITINERARY VARIATIONS:
Occasionally, during holidays and certain periods, due to unforeseen circumstances, the local Tour Operator may have to make last-minute changes, sometimes after arrival, in the sequence of the tour and/or hotels. Therefore, we reserve the right to substitute any of the hotels with no cost adjustment.
RAIL:
Quest Tours & Adventures can provide train tickets only with additional purchases of minimum 450USD. The tickets are valid for the dates and times specified and once issued are non-refundable. The price of the rail tickets is non-negotiable. The possibility of date and/or time changes once issued is strictly subject to availability and may by accompanied by rate increases.
HOTEL ACCOMMODATIONS:
Will be provided in accordance with the itinerary or similar. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations. All rooms are standard twin-bedded rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. All hotel rates are based on FIT agreements with its suppliers and are not negotiable. Hotel check-in time varies from one hotel to another. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used.
CHILDREN:
Discounts for children sharing a room with two paying adults apply to children under 10. Proof of age is mandatory at the time of booking.
MEALS WHILE ON TOUR:
As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless otherwise specifically stated.
TRANSFERS:
As indicated for each tour, provided by car, minibus, or motor coach, and only on tour arrival and departure dates. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will need to make arrangements for an additional transfer service, which will be billed to your final booking payment. Canceling any of the transfers included in a preset tour, will not generate a refund.
SIGHTSEEING:
Will be operated by motor-vehicle, its size dictated by the number of participants, at the sole discretion of the company. Quest Tours & Adventures’ tours have been designed to accommodate individuals as well as groups. Please refer to each tour package for a complete listing of tour services included. The number of participants may vary from one tour to another, according to the bookings. We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with our own companions. Services, however, will remain constant no matter the number of tour participants. Quest Tours & Adventures accommodates travelers arriving on different airlines and on different days of the week. When listed in itineraries, times are approximate and meant only as guidelines. Arriving later than the advised departure time for group tours, may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). In the case of late arrival (due to airline delay, weather conditions, etc.), all efforts will be made to help you rejoin the tour in progress. Any extra costs must be paid on the spot and may be different from the regular prices promoted by Quest Tours & Adventures on regular basis. No refunds will be given at any time.
LUGGAGE:
All group (15 people or more) tour packages include porterage for one (1) piece of luggage per person and one carry-on bag. For individual itineraries, porterage is not included in the tour price. The booking Travel Agent and/or Tour Operator, Quest Tours & Adventures, shall not be held responsible for any damage to or loss of luggage/personal items. All damage/loss must be reported at time of incident and documented in writing by local authorities for submission to the insurance company.
SUGGESTED TIPPING:
Tips are not included in any of the tours prices. Generally, suggested tipping is usually 10% of the tour price.
NON-OPERATION OF ESCORTED TOUR:
Escorted group tour packages are based upon a minimum number of participants. Cancellation of any tour for lack of participation will be advised at least 30 days prior to the tour's departure, and all money will be refunded. Quest Tours & Adventures will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets or visa fees. All scheduled departure tours are guaranteed to depart with a minimum of two passengers. Voluntary cancellations due to political instability, acts of terrorism, government intervention or US State Department warning will be subject to the above fees, provided the program is deemed (by Quest Tours & Adventures) able to continue. Should Quest Tours & Adventures elect to cancel a departure for any of these reasons, every effort will be made to obtain refunds from suppliers, and however no guarantees can be provided on their behalf.
TRAVELERS WITH DISABILITIES:
Most locations in Eastern and Central Europe are not accessible for participants with disabilities. Potential participants requiring any form of assistance are required to notify the booking agent at the time of reservation, to be advised on the compatibility.
HEALTH REQUIREMENTS:
Please check with your healthcare provider for up-to-date requirements. Individuals with heart disease, chronic illness, advanced pregnancy, or various stages of asthma should check with their doctor and booking agents before enrolling in any these tours. Most tours include moderate walking, including hills and stairs. If you are taking any prescription medication, it is suggested to bring extra pills and a copy of your prescription.
GROUP HARMONY:
To ensure the desired group synergy, Quest Tours & Adventures reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group. All expenses to do so will be borne by the passenger.
PASSPORTS AND VISAS:
Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas are required. Any information provided pertains to U.S. citizens only. Passports are required.
TRAVEL INSURANCE:
We highly recommend the purchase of trip insurance. Quest Tours & Adventures automatically mails you a trip insurance protection along with your travel documents, but it is your responsibility to enroll in the program and Quest Tours & Adventures can not be held responsible for failure to do so.
CANCELLATION:
Land portion: Any cancellation must be made in writing and the $450.00 deposit is nonrefundable. In addition to loss of the nonrefundable deposit, the following cancellation charges shall apply: Cancellation 35 days prior to departure date - $100.00 per person; Cancellations 34 - 22 days prior to departure date- $200.00 per person; Cancellations 21 - 3 days prior to departure date - $350.00 per person ; Cancellations less than 3 days or failure to show for scheduled tours are subject to no refunds. There is no refund for any unused portion of the booking.
Air Transportation: The Tour Operator does not assume responsibility for any APEX cancellation fee or any special fares due to itinerary or departure changes, including any inclement weather or other circumstances which are beyond our control that may create changes in the itinerary.
REFUNDS:
All requests for refunds must be made in writing and received no later than 30 days after the return of the tour. Refunds are subject to a processing fee of $75 plus any hotel and/or supplier charges incurred. Claims for unused services should be substantiated in writing by local representatives. Processing will take from six to eight weeks from the date Quest Tours & Adventures receives relevant documents. There will be no refunds for unused package tour services or features, including missed transfers due to airline changes and/or missed flights, unused meals, missed sightseeing tours, unused entrance fees, and accommodations. No terms set forth in this brochure may be changed by anyone other than an authorized representative of Quest Tours & Adventures and must be documented in writing. Quest Tours & Adventures is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employ of Quest Tours & Adventures.
RESPONSIBILITY:
Quest Tours & Adventures is hereinafter referred to as the “Tour Operator”. The responsibilities of the Tour Operator and/or its agents are limited. The Tour Operator acts only as an agent for the tour participants in matters connected with the tour transportation, hotel and dining services, sightseeing tours, and other services including all transportation whether by air, motor coach, rail, car, boat, or by any other means. The Tour Operator does not own, manage, control or operate any transportation vehicles, any hotel or restaurant, or any other suppliers of services related to this tour program. The Tour Operator is not an agent or representative of hotels, airlines, cruise lines or bus companies, or any other service providers. Tours, tickets, receipts, coupons and vouchers, offered by owners, operators, or contractors (hereinafter collectively referred to as “Contractors”), are issued subject to the terms and conditions specified by such Contractors. As an agent for the tour participants, the Tour Operator holds itself free of responsibility for any damage, injury or loss resulting from any cause. By accepting the coupons and tickets, or utilizing the services, the tour participants agree that neither the Tour Operator nor its representative and/or agents shall be liable for any loss, or additional expenses, injury or damage to the tour participants or their belongings or otherwise in connection with any accommodation, transportation or other services or resulting directly or indirectly from any other occurrence beyond the control of the Tour Operator including breakdowns in equipment, strikes, acts of God, fire, acts of government or other authorities, wars, weather declared or not, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of, or change in itinerary or schedules, etc. The Tour Operator reserves the right to withdraw and/or to cancel a tour or to make changes in the itinerary. If the Tour Operator cancels the tour, it shall have no responsibility beyond the refund of monies paid to the Tour Operator by the participant(s). The tour operator reserves the right to withdraw any person at any time if their actions disturb at any time the participant members of the tour.
A) The Travel Agent and/or Tour Operator, Quest Tours & Adventures, shall not be in any way liable for injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.
B) Quest Tours & Adventures shall not be held responsible for potential risks and hazards associated with travel to destinations included in this brochure, where injury, delay, or unanticipated events may occur. Quest Tours & Adventures shall not assume responsibility for standards of quality, hygiene, political stability, cuisine, sanitation facilities, cleanliness, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations. It is the responsibility of the passenger(s) to check with the U.S. State Department, Consular Information, http://travel.state.gov/travel_warnings.html and http://travel.state.gov/asafetripabroad.html for any current advisories and updates to the destinations on their itinerary. Quest Tours & Adventures shall be held harmless from any and all liability in connection with the foregoing.
C) Quest Tours & Adventures cannot accept responsibility for loss or expense due to delay or changes in transportation schedule or other causes.
The Travel Agent and/or Tour Operator and Quest Tours & Adventures do not assume responsibility for airlines, cruises, or hotels overbooking, cancellations, or delays.
USE OF WEB SITE: www.romtour.com
Agreement between Customer and Quest Tours & Adventures: www.romtour.com is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of www.romtour.com constitutes your agreement to all such terms, conditions, and notices.
Liability Disclaimer:
The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Quest Tours & Adventures may make improvements or changes on this web site at any time. In no event shall Quest Tours & Adventures be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising our of, or in any way connected with, the use of this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.
Links to Other Web Sites:
www.romtour.com may contain hyperlinks to web sites operated by parties other than Quest Tours & Adventures. Such hyperlinks are provided for your reference only. Quest Tours & Adventures does not control such Web sites and is not responsible for their contents.
NOT INCLUDED:
Items of personal nature such as laundry, phone calls, alcohol, wines, soft drinks, beverages, coffee, tea, food other than the table d'hote menu, passport and visa fees, insurance, and foreign port taxes.
VALIDITY:
All prices quoted are based on current exchange rates and are subject to change without notice.
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